A global solution for courage
Our topics of interest overlapped into three distinct categories: Victim-Centered Approach, Politics & Policy and Culture. We wanted to find a solution that could bring all of these different aspects to light and decided that a web portal would be the ideal setting for this. In all of our design precedents, there is a constant theme of “too much information”. There are multiple stakeholders going to each site and it seems to take quite a bit of time for them to find what they need. We would make our site different by creating some type of portal in which you can easily find information for your specific needs. We also want important information clearly laid out, as well as the the information to be approachable and readable. The website will be in available translated in multiple languages as well as provide “printable” versions of the information for people who may not have access to the internet/a computer. Here are some of our design precedents:
Movements and Campaigns
“It’s on Us” https://www.itsonus.org/
This campaign helps bring people into the conversation of how to put a stop to sexual violence. It sparks talk on both the local and national level by involving students, community leaders, parents, organizations and companies. It especially focuses on bringing awareness to college campuses and one of its big components is having participants sign a pledge.
The meToo movement website is a place for survivors as well as advocates to learn how to move forward and spread awareness of sexual assault. It provides a healing resource library for survivors, which launches a portal to help you find local resources. It also provides advocates with discussion guides and toolkits to get the conversation started about awareness and prevention.
While the U.S. has #MeToo, Latin America's 'Ni Una Menos' spotlights femicides, violence against women. This movement became very popular in Peru, after the case of Eyvi Agreda, a women that died after being doused with gasoline and set alight by a former coworker unable to accept her rejection of his advances.
A short but meaningful video that makes the analogy of consent with a cup of tea.
In 2015, world leaders agreed to 17 goals for a better world by 2030. These goals have the power to end poverty, fight inequality and stop climate change. Guided by the goals, it is now up to all of us, governments, businesses, civil society and the general public to work together to build a better future for everyone.
Victim-centered approach to reporting
Centered around 20 core tenants
This is a web page made by the world health organization that brings information about violence against women and also offers emergency resources for Regions and countries from Africa, Americas, South-East Asia, Europe, Eastern Mediterranean and Western Pacific. The web page is also offered on different languages as chinese, english, french, spanish and arabic.
This site demonstrates a great layout that is user-friendly right from the start. Large, clear graphics quickly direct users to where they want to go, without any kind of language barrier.
We liked this web page in particular, as it has a clear organization and many options for students. We used this site to model some of our categories for the header tabs as well as on the victims page. The logos also make the information more approachable.
Chris Milk uses state-of-the-art technology to produce amazing movies that delight and delight. But for Milk, human history is the driving force behind everything he does. In this short and charming talk, he shows us some of his collaborations with musicians like Kanye West and Arcade Fire, and describes his latest amazing experiments on virtual reality with refugees in Syria.
STAKEHOLDER MAPPPING & INTERVIEWS
Stakeholder mapping helped lead us to using a law enforcement officer, advocate, and victim as our primary focuses. Our project was initially going to just focus on law enforcement, but, upon design precedent research, it was decided that the two other target users should be included because they also lacked a web space that presented clear, straightforward information. While these stakeholders are our focus, the site should also be accessible and informative for any individual not of these stakeholder backgrounds, as well.
From there we researched potential interviewees and came up with these basic questions listed below. We chose our interviewees based on region and experience. We thought it was important to interview stakeholders from both Latin America as well as the US because we wanted to create a local product for COURAGE based on global findings. Within the short timeframe we had for the interviewing process, we managed to get in touch with two advocates and two victims who were willing to talk. They represented the US, Brazil and Colombia. We also conducted research for Peru.
Have you or someone you know been sexually assaulted or experienced domestic abuse?
Do you know anything about laws and programs that (country here) has put into place to help raise awareness/prevent forms of physical abuse?
Do you think physical/sexual abuse is a bigger problem in the US or (country here)? Is it being addressed in both places equally?
Are women in (country here) willing to come forward and report abuse?
Do you think women trust police departments?
How can rural communities have better access to prevention and intervention resources?
How does latin culture come into play with all of this?
What are the differences between public policy efforts in Latin America vs. US?
How can the community become involved with creating a violence prevention and intervention network?
Interviewing a law student with practice experience in Brazil.
A big case that we learned from Fernando Bertoncello was Maria Da Penha, a case that reached the Inter American Commission of Human Rights (similar to Jessica Lenahan case). The case da Penha filed languished in court for two decades, while Maria's husband remained free. Years later, in a landmark ruling, the Court of Human Rights criticized the Brazilian government for not taking effective measures to prosecute and convict perpetrators of domestic violence. In response to this, the Brazilian government in 2006 enacted a law under the symbolic name “Maria da Penha Law on Domestic and Family Violence. Something else that Fernando emphasized that even though laws change, culture doesn’t change; Brazil has some very forward-thinking laws but they aren’t generally accepted in society. There is a specialized police station for gender violence in Brazil.
Interviewing a Colombian woman who is applying for US citizenship.
Laura Rodriguez Miller was born and raised in Colombia and moved to the US to marry her husband. She now lives in MIami and is waiting for her green card paperwork to be processed. Laura brought to light how Colombia has a very masculine culture, which directly causes how children are raised and how men treat women. She believes that the US has been implementing successful programs that bring awareness to abuse. In Colombia, these programs do not exist, and as a result of this and the culture, men do not see abuse as wrong. She believes that educating the children is the key to changing this repeating cycle.
Interviewing a US lawyer who has domestic and international advocate experience.
Several key takeaways from our talk with Rosie Hidalgo: When taking cases about domestic violence, it’s important to respect victims if they don’t want to call and report the case, a common phrase is “the police make it worst”. Furthermore, in domestic violence cases, sometimes jail is not the solution because it could result in economic instability or revenge with contacts in high positions. She also talked a lot about data: The number of calls to report domestic violence was high, and law enforcement officials did not put enough resources to answer them. However, then the number of calls decreased, but the number of opened cases without solution increased. She thinks that a possible solution is a system to sort and display data to easily analyze and find the best approach to address the problems. She also said that we could use data to monitor what law enforcement is doing, or even a simple mobile app that could help people to report violence. Videos could also achieve this, for example “tea consent” (https://www.youtube.com/watch?v=oQbei5JGiT8) is a video that teach about consent making the analogy with a cup of tea.
There were certain points that were reiterated across interviewees. Latin American countries tend to depend more on other countries/international organizations in certain situations, such as the Inter-American Court of Human Rights. Another point that was emphasized is that laws change, but that does not mean that the culture changes. In Latin America, there are a lot of women and children fleeing gender-based violence, however, some make the decision not flee to protect their children’s future or because they depend on financial support from the perpetrator. We learned that hotlines are newer and effective in Peru, Brazil and Colombia. Campaigns are commonly implemented in city centers and have even been women-focused.
All of our interviewees seemed open to the idea of integrating technology into the practice of prevention and intervention. However, a large obstacle to overcome would be how to make the same information accessible in areas with little access to technology.
We did several exercises to continue fleshing out our main project idea.
Rose Bud & Thorn
We did RBT for our initial concept of designing a website portal. The biggest thorn that we have to keep in mind is TOO MUCH INFORMATION. This is exactly what caused problems for our design precedents. If we avoid that, we have high chances of success for our project’s goal. The bud that most excites me is SHARED BEST PRACTICES BETWEEN COUNTRIES. I love the potential of countries being able to implement strategies that are already working somewhere else because it creates a new sense of unity across the globe.
Cause & Effect
Accessibility was chosen as a big obstacle for our project. Above the word “Accessibility” there are the root causes of why accessibility is an issue. Below the word “Accessibility” is the effects of accessibility being an issue.
We also created insight statements based on our concept mapping. I think our project mostly address the last bullet point.
In what ways might we increase female representation in politics and in higher levels of power while avoiding intersectionality?
In what ways can we implement women-based police stations in Latin America so that women feel safe to come forward and seek help and treatment?
In what ways will a victim-centered approach have the most potential for changing the culture? In what ways will media have potential to connect policy and culture?
How might we address the need to increase education about violence and abuse in less developed areas?
For the persona of Mateo, I wanted to based it off of what Laura told me in our interview, which was that ignorance in the subject matter of domestic violence was due to a lack of education, not due to a purposeful, misplaced judgement.
As our personas are refined and storyboards are drawn, it seems that the direction we are going in will involve our three target users accessing one central web portal for information. A major component we are emphasizing is the idea of printables that are accessible on the site, listed below (DOJ Guidelines and Victim-Centered Approach).
The initial design for our global solution for project COURAGE. Name still in the works….
USER FLOW & Main storyboard
We decided to use the the law enforcement officer as our main storyboard/ sample user flow due to the nature of the original assignment.
The website went through several iterations. We knew from the start that we wanted three icons on the homepage to represent the three target users, which was present in most of our diagrams and design ideas.
We also created more in-depth user flowers and designed content options. It was quite difficult deciding what content to actually make for the prototype since there is so much information.
Site layout V1
We had a difficult time deciding if the nav bar at the top should have the same options as the three buttons on the home page. In this iteration, they were separate tabs that led to the same information.
Site layout V2
The three main buttons on the home page and their respective content.
The final product
Our final prototype featured a clean, minimal layout that was consistent throughout the site and also the printables. We designed the prototype on Wix so that we had an interactive site to present, however, the actual work that would go into building the site would be much more extensive; if we wanted to truly build a library of different policies for each country in Latin America as well as the US, we would need a backend data base. Click here to go to interactive prototype.